What is and is not documented
| Task | Documented by PackDraw? | Where to go |
|---|---|---|
| Set up 2FA | Yes | Account, then Security |
| Reset 2FA | Yes, through support | PackDraw live chat or email |
| Change password | No | Account settings, or ask support |
| Change email | No | Ask support |
| Close account | No | Ask support |
| Self-exclusion or limits | No | Ask support |
Turn on two-factor authentication
2FA is optional on PackDraw and uses an authenticator app. PackDraw recommends Google Authenticator.
- Install an authenticator appPut it on a phone you will keep access to.
- Open Account, then SecurityThis is where PackDraw places the 2FA setting.
- Scan the QR codeUse the authenticator app to scan it. If it will not scan, type in the setup key shown on the same screen.
- Enter the current codeType the code the app shows for PackDraw to finish linking.
PackDraw's article adds two fixes: if a code is rejected as "OTP not valid", wait for a fresh one, and if you have set 2FA up before, delete the old "PackDraw" entries in the app so you only read the newest.
General advice, not from PackDraw: store the setup key somewhere safe and offline when you first see it. If you lose your phone, a reset has to go through PackDraw support, and some customer reviews say that took a while.
Change your email or password
Neither is covered by a PackDraw help article. Look in your account settings first. If you cannot find the option:
- Password: the reset link on the sign-in form, if one is offered, is the usual route. See forgotten password.
- Email: contact PackDraw support from the address currently on the account and explain what you want changed. Expect to be asked to prove the account is yours.
- Google sign-in: if you registered with Google, your password is managed by Google, not PackDraw.
Close an account or self-exclude
PackDraw's help center does not describe account closure, self-exclusion, cooling-off periods or deposit limits. That does not mean they are unavailable, only that nothing is published. To ask:
- Deal with your Cart firstWithdraw, sell or claim any items you want to keep the value of. What happens to items in a closed account is not documented.
- Ask in writingUse live chat or email support@packdraw.com from your registered address. Say plainly that you want the account closed, or blocked from depositing.
- Ask for confirmationRequest a written reply confirming what was done and when, and keep it.
If you are closing the account because spending has become a problem, the responsible play page has steps you can take yourself today.
Account rules worth knowing
- PackDraw is for adults aged 18 and over.
- One account per person, according to an independent review.
- ID is not checked at sign-up but can be requested later. See ID verification.
This site cannot view or change any PackDraw account setting.
Account questions
How do I set up 2FA on PackDraw?
Go to Account, then Security, and link an authenticator app. PackDraw recommends Google Authenticator. If the QR code will not scan, use the setup key instead.
How do I change my PackDraw email address?
PackDraw does not document an email change in its help center. Check your account settings, and if there is no option, ask PackDraw support from the currently registered address.
How do I delete my PackDraw account?
Account closure is not documented in PackDraw's help center as of November 2026. Ask PackDraw support in writing through live chat or at support@packdraw.com, and withdraw or use anything in your Cart first.
Does PackDraw offer self-exclusion?
No self-exclusion or spending-limit tool is described in PackDraw's help center. If you want to stop, ask PackDraw support to close or block the account, and keep a copy of your request.